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Troubleshooting

Troubleshooting

Common issues & solutions

Find solutions to common issues and get help with bot configuration, permissions, and functionality.

Diagnose Issues

🔍 Quick Diagnosis

Start here to identify and resolve common issues

Bot Status Check

First, verify the bot is online and responsive:

• Use/pingto test latency
• Check bot status in member list
• Verify bot has online status

Permission Check

Most issues are caused by missing permissions:

• Check bot role position in Server Settings › Roles
• Verify channel-specific permissions
• Ensure bot has necessary permissions enabled

🚨 Common Issues

Solutions to the most frequently encountered problems

Bot Not Responding

Commands are sent but bot doesn't reply

Possible Causes:

  • • Bot is offline or restarting
  • • Missing message permissions
  • • Commands disabled in channel
  • • Bot is rate limited

Solutions:

  • • Check bot status and uptime
  • • Verify "Send Messages" permission
  • • Try commands in different channels
  • • Wait a few minutes and retry

Music Not Playing

Music commands work but no audio plays

Possible Causes:

  • • Missing voice channel permissions
  • • Lavalink not configured (self-hosted)
  • • Voice channel is full
  • • Unsupported audio format

Solutions:

  • • Grant "Connect" and "Speak" permissions
  • • Check Lavalink status and configuration
  • • Try different voice channels
  • • Use supported audio sources

Commands Not Working

Specific commands fail or give errors

Possible Causes:

  • • Insufficient user permissions
  • • Command disabled in settings
  • • Syntax errors in command usage
  • • Bot lacks required permissions

Solutions:

  • • Check your role permissions
  • • Verify command is enabled in dashboard
  • • Review command syntax
  • • Check bot role permissions

Dashboard Not Loading

Cannot access the web dashboard

Possible Causes:

  • • Browser cache issues
  • • Discord authentication problems
  • • Server maintenance
  • • Network connectivity issues

Solutions:

  • • Clear browser cache and cookies
  • • Try incognito/private browsing
  • • Re-authorize with Discord
  • • Check internet connection

XP Not Updating

Members aren't gaining XP

Possible Causes:

  • • XP system disabled
  • • Channel excluded from XP
  • • Cooldown active
  • • Database connection issues

Solutions:

  • • Enable XP in dashboard settings
  • • Check channel XP settings
  • • Wait for cooldown period
  • • Contact support if persistent

Auto-Mod Not Working

Auto-moderation filters aren't triggering

Possible Causes:

  • • Filters not enabled
  • • Missing manage messages permission
  • • User/role exemptions
  • • Channel exclusions

Solutions:

  • • Enable filters in dashboard
  • • Grant required permissions
  • • Check exemption settings
  • • Review channel settings

🔧 Advanced Troubleshooting

Bot Permissions Audit

Complete permissions checklist:

General Permissions
• View Channels ✓
• Send Messages ✓
• Embed Links ✓
• Read Message History ✓
• Use Slash Commands ✓
Moderation Permissions
• Manage Messages ✓
• Manage Roles ✓
• Kick Members ✓
• Ban Members ✓
• Moderate Members ✓

Channel-Specific Issues

• Check channel permission overrides
• Verify bot is not muted in channel
• Ensure bot can see the channel
• Check for conflicting permissions

Role Hierarchy

• Bot role must be above roles it manages
• Check role positions in Server Settings
• Ensure bot has necessary role permissions

Voice Permissions

• Connect ✓
• Speak ✓
• Use Voice Activity ✓
• Priority Speaker ✓

🖥️ Self-Hosting Issues

Database Connection

• Verify database credentials
• Check database server status
• Ensure proper network access
• Review connection string format

Lavalink Setup

• Verify Lavalink is running
• Check Lavalink configuration
• Ensure proper port binding
• Review Lavalink logs for errors

Environment Variables

• Check all required env vars are set
• Verify token formats
• Ensure proper file paths
• Check variable naming

🆘 Getting Help

Support Resources

DC
Discord Server
Join our support server
📚
Documentation
Check other sections of this docs
❓
FAQ
Visit our FAQ page
GH
GitHub
Report issues on GitHub

What to Include in Support Requests

• Bot version and hosting type
• Exact error messages
• Steps to reproduce the issue
• Server permissions screenshot
• Relevant log entries

🛡️ Preventive Maintenance

Regular Checks

• Monitor bot uptime and performance
• Review permission settings periodically
• Keep bot and dependencies updated
• Backup configuration and data
• Test critical features regularly

Best Practices

• Set up proper role hierarchies
• Use channel-specific permissions wisely
• Configure auto-moderation carefully
• Monitor resource usage
• Have backup bot access

🚨 Emergency Procedures

If Bot Goes Offline

1
Check hosting provider status
2
Verify payment status
3
Check server resource usage
4
Review recent changes
5
Contact hosting support if needed

Data Recovery

• Check backup systems
• Verify database integrity
• Review recent exports
• Contact support for assistance

Still having issues? Join our Discord support server for personalized help.

🔗 Related Categories

Getting Started

Setup and installation guide

Bot Features

Explore all bot capabilities

Auto-Moderation

Automated moderation setup